Service Terms

248 KB | pdf | Services agreement document for Telstra global business services.

221 KB | pdf | Services agreement document for Telstra global services.

75 KB | pdf | This document outlines our framework intended to safeguard our customers’ collective enjoyment of our network, systems and services.

333 KB | pdf | This Attachment to the Telstra Cloud Services Service Schedule sets out the service description for Telstra Advanced Services and applies in addition to the Telstra Cloud Services Service Schedule.

39 KB | pdf | This Annex applies to the supply of Services set out in a Telstra Service Schedule under Pacnet General Conditions or Pacnet Master Services Agreement.

115 KB | pdf | This Service Schedule (including the Optional Service Features Annex) sets out the Service Description and service levels that apply to the Ethernet Virtual Private Line (EVPL) Service.

441 KB | pdf | Services agreement document for Telstra Cloud Services (Infrastructure).

168 KB | PDF | This Service Schedule sets out the Service Description and service levels that apply to the Private Line Service.

175 KB | pdf | This Service Schedule (including the Optional Service Features Annex) sets out the service description and service levels that apply to the Internet Protocol Virtual Private Network (IPVPN) Service.

117 KB | pdf | This Service Schedule (including the Optional Service Features Annex) sets out the Service Description and service levels that apply to the Virtual Private LAN Service (VPLS).

142 KB | PDF | This Service Schedule (including the Optional Service Features in Annexure 1) sets out the Service Description and service levels that apply to the Global IP Transit (IP Transit) Service.

332 KB | pdf | Service schedule for global customer premises equipment solutions.

772 KB | pdf | Service schedule for co-location services.

43 KB | pdf | Satellite Teleport Service (Satellite Uplink, Downlink and Turnaround Services).

73 KB | pdf | Service Schedule - Satellite Telehousing Service.

987 KB | pdf | This Service Schedule sets out the Service Description and service levels that apply to the Telstra Programmable Network Service.

387 KB | pdf | This Service Schedule sets out the service description and service levels that apply to the Managed Network Service.

34 KB | pdf | Service schedule for Professional and Consulting Services.

237 KB | PDF | This Service Schedule sets out the Service Description and service levels that apply to the Satellite Data Services.

187 KB | pdf | This Service Schedule (which includes each Attachment) sets out the service description for the Cloud Services.

214 KB | PDF | This Service Schedule sets out the service description for the Cloud Advanced Services.

340 KB | PDF | This Service Schedule (including the Annexes) sets out the Service Description and service levels that apply to the Internet Services.

325 KB | PDF | This Service Schedule (including the Annexes) sets out the Service Description and service levels that apply to the Internet Services.

140 KB | pdf | This Service Schedule sets out the service description and service targets that apply to the Global Managed Network Service.

276 KB | PDF | This Schedule sets out the service description for the SIP Connect Service.

424 KB | PDF | This Schedule sets out the service description for the Global SIP Connect supplied on a wholesale basis.

295 KB | pdf | This Service Schedule sets out the service description and terms that apply to the Global Voice Over IP – Outbound (GVOIP) Service.

144 KB | pdf | This Service Schedule sets out the service description and terms that apply to the Global Voice Over IP – Inbound (GVOIP) Service.

239 KB | pdf | The Telstra Internet Direct (TID), Global Internet Direct (GID), IP Transit (IPT) or any other service specified in your Service Order Form as your Primary Service.

295 KB | pdf | Agreement for AWS End Customer Services document.

183 KB | pdf | This Attachment sets out service details, along with service specific terms and conditions, for the Amazon Web Services (AWS) Services from Telstra.

736 KB | pdf | This Service Schedule sets out the service description and terms that apply to the Telstra Collaboration with Cisco Service.

142 KB | PDF | This Service Schedule (including the Optional Service Features in Annexure 1) sets out the Service Description and service levels that apply to the Global IP Transit (IP Transit) Service.

630 KB | PDF | This Service Schedule sets out the service description and service levels that apply to the Managed Network Service.

220 KB | PDF | This Service Schedule sets out the service description and service targets that apply to the Global Managed Network Service.

220 KB | PDF | This Service Schedule sets out the service description and service targets that apply to the Global Managed Network Service.

250 KB | PDF | This Service Schedule sets out the service description and terms that apply to Telstra nbn Satellite Service.

554 KB | PDF | This Service Schedule sets out the service description and terms that apply to Genesys Cloud.