Service Terms
Global Business Service Agreements
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178 KB | pdf | Services agreement document for Telstra global business services SingaporeClick to download Telstra Singapore Pte Ltd.
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178 KB | pdf | Services agreement document for Telstra global business services Hong KongClick to download Telstra International Limited
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180 KB | pdf | Services agreement document for Telstra global business services EMEAClick to download Telstra UK Limited
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231 KB | pdf | Services agreement document for Telstra global business services GermanyClick to download Telstra UK Limited
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236 KB | pdf | Services agreement document for Telstra global business services AmericasClick to download Telstra Incorporated
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178 KB | pdf | Services agreement document for Telstra global business services JapanClick to download Telstra Japan K.K.
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179 KB | pdf | Services agreement document for Telstra global business services KoreaClick to download Telstra Services Korea
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181 KB | pdf | Services agreement document for Telstra global business services MalaysiaClick to download Telstra Malaysia Sdn Bhd
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Telstra Philippines Inc.Services agreement document for Telstra global business services Philippines179 KB | pdf | Services agreement document for Telstra global business services Philippines
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284 KB | pdf | Services agreement document for Telstra global business services IndonesiaClick to download PT Reach Network Services Indonesia
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178 KB | pdf | Services agreement document for Telstra global business services TaiwanClick to download Telstra Services (Taiwan) Inc.
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191 KB | pdf | Services agreement document for Telstra global business services IndiaClick to download Telstra Telecommunications Private Limited
Other Terms
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109 KB | pdf | Services agreement document for Telstra global services.Click to download Telstra Inc Global Services Agreement
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75 KB | pdf | This document outlines our framework intended to safeguard our customers’ collective enjoyment of our network, systems and services.Click to download Telstra Enterprise Acceptable Use Policy
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39 KB | pdf | This Annex applies to the supply of Services set out in a Telstra Service Schedule under Pacnet General Conditions or Pacnet Master Services Agreement.Click to download Telstra Services Annex to Pacnet General Conditions
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333 KB | pdf | This Attachment to the Telstra Cloud Services Service Schedule sets out the service description for Telstra Advanced Services and applies in addition to the Telstra Cloud Services Service Schedule.Click to download Advanced Services Service Schedule
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115 KB | pdf | This Service Schedule (including the Optional Service Features Annex) sets out the Service Description and service levels that apply to the Ethernet Virtual Private Line (EVPL) Service.Click to download EVPL Services
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198 KB | pdf | This Service Schedule sets out the Service Description and service levels that apply to the Private Line Service.Click to download Private Line Services
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199 KB | pdf | This Service Schedule (including the Optional Service Features Annex) sets out the service description and service levels that apply to the Internet Protocol Virtual Private Network (IPVPN) Service.Click to download IPVPN Service
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204 KB | PDF | This document sets out our policies in relation to IP addresses, routing protocols and CoS (the Policy).Click to download IPVPN Policy
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117 KB | pdf | This Service Schedule (including the Optional Service Features Annex) sets out the Service Description and service levels that apply to the Virtual Private LAN Service (VPLS).Click to download VPLS
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621 KB | PDF | This Service Schedule (including the Optional Service Features in Annexure 1) sets out the Service Description and service levels that apply to the Global IP Transit (IP Transit) Service.Click to download Enterprise IP Transit
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257 KB | pdf | Service schedule for global customer premises equipment solutions.Click to download GCPE Solutions Service Schedule
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282 KB | pdf | Service schedule for co-location services.Click to download Co-location Services
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252 KB | pdf | This Service Schedule sets out the Service Description and service levels that apply to the Co-location Services (HKCS1 HKCS2).Click to download Co-location Services (HKCS1 HKCS2)
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272 KB | pdf | This Service Schedule sets out the Service Description and service levels that apply to the Telstra Programmable Network Service.Click to download TPN Service Schedule
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34 KB | pdf | Service schedule for Professional and Consulting Services.Click to download Professional and Consulting Services
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443 KB | PDF | Satellite Teleport Service (Satellite Uplink, Downlink and Turnaround Services).Click to download Satellite Teleport
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73 KB | pdf | Service Schedule - Satellite Telehousing Service.Click to download Satellite Telehousing
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237 KB | PDF | This Service Schedule sets out the Service Description and service levels that apply to the Satellite Data Services.Click to download Satellite Data Service Schedule
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187 KB | pdf | This Service Schedule (which includes each Attachment) sets out the service description for the Cloud Services.Click to download Cloud Services Service Schedule
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441 KB | pdf | Services agreement document for Telstra Cloud Services (Infrastructure).Click to download Cloud Services (Infrastructure) - Service Terms
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163 KB | PDF | This Service Schedule sets out the service description and terms that apply to Managed Cloud services.Click to download Managed Cloud Service Schedule
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214 KB | PDF | This Service Schedule sets out the service description for the Cloud Advanced Services.Click to download Cloud Services Advanced Service Schedule
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219 KB | PDF | This Service Schedule sets out the service description and terms that apply to Microsoft Cloud Services.Click to download Public Cloud - Microsoft 365 Service Schedule
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342 KB | PDF | This Service Schedule (including the Annexes) sets out the Service Description and service levels that apply to the Internet Services.Click to download Global Internet Direct Enterprise Service Schedule
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360 KB | PDF | This Service Schedule (including the Annexes) sets out the Service Description and service levels that apply to the Internet Services.Click to download Global Internet Direct Wholesale Service Schedule
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235 KB | PDF | This Schedule sets out the service description for the SIP Connect Service.Click to download SIP Connect Service Schedule
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137 KB | PDF | This Schedule sets out the service description for the Global SIP Connect supplied on a wholesale basis.Click to download SIP Connect for Resellers Service Schedule
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240 KB | PDF | This document outlines the Addendum to the SIP Connect Service for the Telstra 911 SIP Connect serviceClick to download Telstra 911 SIP Connect Service Addendum
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138 KB | pdf | This Service Schedule sets out the service description and terms that apply to the Inbound Global Voice Over IP (GVOIP) Service.Click to download GVOIP Inbound Service Schedule
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141 KB | pdf | This Service Schedule sets out the service description and terms that apply to the Outbound Global Voice Over IP (GVOIP) Service.Click to download GVOIP Outbound Service Schedule
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447 KB | pdf | The Telstra Internet Direct (TID), Global Internet Direct (GID), IP Transit (IPT) or any other service specified in your Service Order Form as your Primary Service.Click to download DOSP Service Schedule
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295 KB | pdf | Agreement for AWS End Customer Services document.Click to download Agreement for AWS End Customer Services
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183 KB | pdf | This Attachment sets out service details, along with service specific terms and conditions, for the Amazon Web Services (AWS) Services from Telstra.Click to download Attachment 2 for Amazon Web Services Service
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736 KB | pdf | This Service Schedule sets out the service description and terms that apply to the Telstra Collaboration with Cisco Service.Click to download Telstra Collaboration With Cisco Service
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621 KB | PDF | This Service Schedule (including the Optional Service Features in Annexure 1) sets out the Service Description and service levels that apply to the Global IP Transit (IP Transit) Service.Click to download IP Transit Global Wholesale Service Schedule
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605 KB | pdf | This Service Schedule sets out the service description and service levels that apply to the Managed Network Service.Click to download MNS IPVPN+Internet+GMNS+SD-WAN+GCPE Integrated Service Schedule
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220 KB | PDF | This Service Schedule sets out the service description and service targets that apply to the Global Managed Network Service.Click to download MNS Standalone Essential Service Schedule
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261 KB | PDF | This Service Schedule sets out the service description and service targets that apply to the Global Managed Network Service.Click to download MNS Standalone Service Schedule
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222 KB | PDF | This Service Schedule sets out the service description and terms that apply to Telstra nbn Satellite Service.Click to download Satellite nbn Service Schedule
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233 KB | PDF | This Service Schedule sets out the service description and terms that apply to Telstra Agile Satellite Services.Click to download Telstra Agile Satellite Service Schedule
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554 KB | PDF | This Service Schedule sets out the service description and terms that apply to Genesys Cloud.Click to download Genesys Cloud Service Schedule
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140 KB | PDF | This Service Schedule sets out the service description and terms that apply to Telstra MultiLine Powered by MOVIUS.Click to download Telstra MultiLine powered by Movius Service Schedule
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275 KB | pdf | This Service Schedule sets out the service description and terms that apply to Telstra Calling for Microsoft Teams.Click to download Telstra Calling for Microsoft Teams Service Schedule
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228 KB | pdf | This Service Schedule sets out the Service Description and service levels that apply to the Cyber Detection and Response Service.Click to download Cyber Detection and Response Service Schedule