Publisher:: Telstra
Name:: Service Terms
Copyrighted By:: Telstra
Family Friendly:: Yes
Language:: English

Service Terms

Global Business Service Agreements

Telstra Singapore Pte Ltd. Services agreement document for Telstra global business services Singapore
215 KB | pdf | Services agreement document for Telstra global business services Singapore
Click to download Telstra Singapore Pte Ltd.
Telstra International LimitedServices agreement document for Telstra global business services Hong Kong
215 KB | pdf | Services agreement document for Telstra global business services Hong Kong
Click to download Telstra International Limited
Telstra UK LimitedServices agreement document for Telstra global business services EMEA
194 KB | pdf | Services agreement document for Telstra global business services EMEA
Click to download Telstra UK Limited
Telstra UK LimitedServices agreement document for Telstra global business services Germany
205 KB | pdf | Services agreement document for Telstra global business services Germany
Click to download Telstra UK Limited
Telstra IncorporatedServices agreement document for Telstra global business services Americas
220 KB | pdf | Services agreement document for Telstra global business services Americas
Click to download Telstra Incorporated
Telstra Japan K.K.Services agreement document for Telstra global business services Japan
215 KB | pdf | Services agreement document for Telstra global business services Japan
Click to download Telstra Japan K.K.
Telstra Services KoreaServices agreement document for Telstra global business services Korea
215 KB | pdf | Services agreement document for Telstra global business services Korea
Click to download Telstra Services Korea
Telstra Malaysia Sdn BhdServices agreement document for Telstra global business services Malaysia
214 KB | pdf | Services agreement document for Telstra global business services Malaysia
Click to download Telstra Malaysia Sdn Bhd
Telstra Philippines Inc.Services agreement document for Telstra global business services Philippines
214 KB | pdf | Services agreement document for Telstra global business services Philippines
Click to download Telstra Philippines Inc.
PT Reach Network Services IndonesiaServices agreement document for Telstra global business services Indonesia
472 KB | pdf | Services agreement document for Telstra global business services Indonesia
Click to download PT Reach Network Services Indonesia
Telstra Services (Taiwan) Inc.Services agreement document for Telstra global business services Taiwan
215 KB | pdf | Services agreement document for Telstra global business services Taiwan
Click to download Telstra Services (Taiwan) Inc.
Telstra Telecommunications Private LimitedServices agreement document for Telstra global business services India
221 KB | pdf | Services agreement document for Telstra global business services India
Click to download Telstra Telecommunications Private Limited

Data Protection Addendums (DPAs)

To view our Data Protection Addendums (DPAs) please click here

Other Terms

Telstra Inc Global Services AgreementServices agreement document for Telstra global services.
221 KB | pdf | Services agreement document for Telstra global services.
Click to download Telstra Inc Global Services Agreement
Telstra Enterprise Acceptable Use PolicyThis document outlines our framework intended to safeguard our customers’ collective enjoyment of our network, systems and services.
75 KB | pdf | This document outlines our framework intended to safeguard our customers’ collective enjoyment of our network, systems and services.
Click to download Telstra Enterprise Acceptable Use Policy
Telstra Services Annex to Pacnet General ConditionsThis Annex applies to the supply of Services set out in a Telstra Service Schedule under Pacnet General Conditions or Pacnet Master Services Agreement.
39 KB | pdf | This Annex applies to the supply of Services set out in a Telstra Service Schedule under Pacnet General Conditions or Pacnet Master Services Agreement.
Click to download Telstra Services Annex to Pacnet General Conditions
Advanced Services Service ScheduleThis Attachment to the Telstra Cloud Services Service Schedule sets out the service description for Telstra Advanced Services and applies in addition to the Telstra Cloud Services Service Schedule.
333 KB | pdf | This Attachment to the Telstra Cloud Services Service Schedule sets out the service description for Telstra Advanced Services and applies in addition to the Telstra Cloud Services Service Schedule.
Click to download Advanced Services Service Schedule
EVPL ServicesThis Service Schedule (including the Optional Service Features Annex) sets out the Service Description and service levels that apply to the Ethernet Virtual Private Line (EVPL) Service.
115 KB | pdf | This Service Schedule (including the Optional Service Features Annex) sets out the Service Description and service levels that apply to the Ethernet Virtual Private Line (EVPL) Service.
Click to download EVPL Services
Private Line ServicesThis Service Schedule sets out the Service Description and service levels that apply to the Private Line Service.
198 KB | pdf | This Service Schedule sets out the Service Description and service levels that apply to the Private Line Service.
Click to download Private Line Services
IPVPN ServiceThis Service Schedule (including the Optional Service Features Annex) sets out the service description and service levels that apply to the Internet Protocol Virtual Private Network (IPVPN) Service.
199 KB | pdf | This Service Schedule (including the Optional Service Features Annex) sets out the service description and service levels that apply to the Internet Protocol Virtual Private Network (IPVPN) Service.
Click to download IPVPN Service
IPVPN PolicyThis document sets out our policies in relation to IP addresses, routing protocols and CoS (the Policy).
204 KB | PDF | This document sets out our policies in relation to IP addresses, routing protocols and CoS (the Policy).
Click to download IPVPN Policy
VPLSThis Service Schedule (including the Optional Service Features Annex) sets out the Service Description and service levels that apply to the Virtual Private LAN Service (VPLS).
117 KB | pdf | This Service Schedule (including the Optional Service Features Annex) sets out the Service Description and service levels that apply to the Virtual Private LAN Service (VPLS).
Click to download VPLS
Enterprise IP TransitThis Service Schedule (including the Optional Service Features in Annexure 1) sets out the Service Description and service levels that apply to the Global IP Transit (IP Transit) Service.
621 KB | PDF | This Service Schedule (including the Optional Service Features in Annexure 1) sets out the Service Description and service levels that apply to the Global IP Transit (IP Transit) Service.
Click to download Enterprise IP Transit
GCPE Solutions Service ScheduleService schedule for global customer premises equipment solutions.
257 KB | pdf | Service schedule for global customer premises equipment solutions.
Click to download GCPE Solutions Service Schedule
Co-location ServicesService schedule for co-location services.
282 KB | pdf | Service schedule for co-location services.
Click to download Co-location Services
Co-location Services (HKCS1 HKCS2)This Service Schedule sets out the Service Description and service levels that apply to the Co-location Services (HKCS1 HKCS2).
252 KB | pdf | This Service Schedule sets out the Service Description and service levels that apply to the Co-location Services (HKCS1 HKCS2).
Click to download Co-location Services (HKCS1 HKCS2)
Co-location Facilities GuideFacilities Guide for Co-location Services
839 KB | pdf | Facilities Guide for Co-location Services
Click to download Co-location Facilities Guide
TPN Service ScheduleThis Service Schedule sets out the Service Description and service levels that apply to the Telstra Programmable Network Service.
272 KB | pdf | This Service Schedule sets out the Service Description and service levels that apply to the Telstra Programmable Network Service.
Click to download TPN Service Schedule
Professional and Consulting ServicesService schedule for Professional and Consulting Services.
34 KB | pdf | Service schedule for Professional and Consulting Services.
Click to download Professional and Consulting Services
Satellite TeleportSatellite Teleport Service (Satellite Uplink, Downlink and Turnaround Services).
443 KB | PDF | Satellite Teleport Service (Satellite Uplink, Downlink and Turnaround Services).
Click to download Satellite Teleport
Satellite TelehousingService Schedule - Satellite Telehousing Service.
73 KB | pdf | Service Schedule - Satellite Telehousing Service.
Click to download Satellite Telehousing
Satellite Data Service ScheduleThis Service Schedule sets out the Service Description and service levels that apply to the Satellite Data Services.
237 KB | PDF | This Service Schedule sets out the Service Description and service levels that apply to the Satellite Data Services.
Click to download Satellite Data Service Schedule
Cloud Services Service ScheduleThis Service Schedule (which includes each Attachment) sets out the service description for the Cloud Services.
187 KB | pdf | This Service Schedule (which includes each Attachment) sets out the service description for the Cloud Services.
Click to download Cloud Services Service Schedule
Cloud Services (Infrastructure) - Service TermsServices agreement document for Telstra Cloud Services (Infrastructure).
441 KB | pdf | Services agreement document for Telstra Cloud Services (Infrastructure).
Click to download Cloud Services (Infrastructure) - Service Terms
Managed Cloud Service ScheduleThis Service Schedule sets out the service description and terms that apply to Managed Cloud services.
163 KB | PDF | This Service Schedule sets out the service description and terms that apply to Managed Cloud services.
Click to download Managed Cloud Service Schedule
Cloud Services Advanced Service Schedule This Service Schedule sets out the service description for the Cloud Advanced Services.
214 KB | PDF | This Service Schedule sets out the service description for the Cloud Advanced Services.
Click to download Cloud Services Advanced Service Schedule
Public Cloud - Microsoft 365 Service ScheduleThis Service Schedule sets out the service description and terms that apply to Microsoft Cloud Services.
219 KB | PDF | This Service Schedule sets out the service description and terms that apply to Microsoft Cloud Services.
Click to download Public Cloud - Microsoft 365 Service Schedule
Global Internet Direct Enterprise Service ScheduleThis Service Schedule (including the Annexes) sets out the Service Description and service levels that apply to the Internet Services.
342 KB | PDF | This Service Schedule (including the Annexes) sets out the Service Description and service levels that apply to the Internet Services.
Click to download Global Internet Direct Enterprise Service Schedule
Global Internet Direct Wholesale Service ScheduleThis Service Schedule (including the Annexes) sets out the Service Description and service levels that apply to the Internet Services.
322 KB | pdf | This Service Schedule (including the Annexes) sets out the Service Description and service levels that apply to the Internet Services.
Click to download Global Internet Direct Wholesale Service Schedule
SIP Connect Service ScheduleThis Schedule sets out the service description for the SIP Connect Service.
235 KB | PDF | This Schedule sets out the service description for the SIP Connect Service.
Click to download SIP Connect Service Schedule
SIP Connect for Resellers Service ScheduleThis Schedule sets out the service description for the Global SIP Connect supplied on a wholesale basis.
137 KB | PDF | This Schedule sets out the service description for the Global SIP Connect supplied on a wholesale basis.
Click to download SIP Connect for Resellers Service Schedule
Telstra 911 SIP Connect Service AddendumThis document outlines the Addendum to the SIP Connect Service for the Telstra 911 SIP Connect service
240 KB | PDF | This document outlines the Addendum to the SIP Connect Service for the Telstra 911 SIP Connect service
Click to download Telstra 911 SIP Connect Service Addendum
GVOIP Inbound Service ScheduleThis Service Schedule sets out the service description and terms that apply to the Inbound Global Voice Over IP (GVOIP) Service.
138 KB | pdf | This Service Schedule sets out the service description and terms that apply to the Inbound Global Voice Over IP (GVOIP) Service.
Click to download GVOIP Inbound Service Schedule
GVOIP Outbound Service ScheduleThis Service Schedule sets out the service description and terms that apply to the Outbound Global Voice Over IP (GVOIP) Service.
141 KB | pdf | This Service Schedule sets out the service description and terms that apply to the Outbound Global Voice Over IP (GVOIP) Service.
Click to download GVOIP Outbound Service Schedule
DOSP Service ScheduleThe Telstra Internet Direct (TID), Global Internet Direct (GID), IP Transit (IPT) or any other service specified in your Service Order Form as your Primary Service.
447 KB | pdf | The Telstra Internet Direct (TID), Global Internet Direct (GID), IP Transit (IPT) or any other service specified in your Service Order Form as your Primary Service.
Click to download DOSP Service Schedule
Agreement for AWS End Customer ServicesAgreement for AWS End Customer Services document.
295 KB | pdf | Agreement for AWS End Customer Services document.
Click to download Agreement for AWS End Customer Services
Attachment 2 for Amazon Web Services ServiceThis Attachment sets out service details, along with service specific terms and conditions, for the Amazon Web Services (AWS) Services from Telstra.
183 KB | pdf | This Attachment sets out service details, along with service specific terms and conditions, for the Amazon Web Services (AWS) Services from Telstra.
Click to download Attachment 2 for Amazon Web Services Service
Telstra Collaboration With Cisco ServiceThis Service Schedule sets out the service description and terms that apply to the Telstra Collaboration with Cisco Service.
736 KB | pdf | This Service Schedule sets out the service description and terms that apply to the Telstra Collaboration with Cisco Service.
Click to download Telstra Collaboration With Cisco Service
IP Transit Global Wholesale Service ScheduleThis Service Schedule (including the Optional Service Features in Annexure 1) sets out the Service Description and service levels that apply to the Global IP Transit (IP Transit) Service.
621 KB | PDF | This Service Schedule (including the Optional Service Features in Annexure 1) sets out the Service Description and service levels that apply to the Global IP Transit (IP Transit) Service.
Click to download IP Transit Global Wholesale Service Schedule
MNS IPVPN+Internet+GMNS+SD-WAN+GCPE Integrated Service ScheduleThis Service Schedule sets out the service description and service levels that apply to the Managed Network Service.
605 KB | pdf | This Service Schedule sets out the service description and service levels that apply to the Managed Network Service.
Click to download MNS IPVPN+Internet+GMNS+SD-WAN+GCPE Integrated Service Schedule
MNS Standalone Essential Service ScheduleThis Service Schedule sets out the service description and service targets that apply to the Global Managed Network Service.
220 KB | PDF | This Service Schedule sets out the service description and service targets that apply to the Global Managed Network Service.
Click to download MNS Standalone Essential Service Schedule
MNS Standalone Service ScheduleThis Service Schedule sets out the service description and service targets that apply to the Global Managed Network Service.
261 KB | PDF | This Service Schedule sets out the service description and service targets that apply to the Global Managed Network Service.
Click to download MNS Standalone Service Schedule
Satellite nbn Service ScheduleThis Service Schedule sets out the service description and terms that apply to Telstra nbn Satellite Service.
222 KB | PDF | This Service Schedule sets out the service description and terms that apply to Telstra nbn Satellite Service.
Click to download Satellite nbn Service Schedule
Telstra Agile Satellite Service ScheduleThis Service Schedule sets out the service description and terms that apply to Telstra Agile Satellite Services.
233 KB | PDF | This Service Schedule sets out the service description and terms that apply to Telstra Agile Satellite Services.
Click to download Telstra Agile Satellite Service Schedule
Genesys Cloud Service ScheduleThis Service Schedule sets out the service description and terms that apply to Genesys Cloud.
554 KB | PDF | This Service Schedule sets out the service description and terms that apply to Genesys Cloud.
Click to download Genesys Cloud Service Schedule
Telstra MultiLine powered by Movius Service ScheduleThis Service Schedule sets out the service description and terms that apply to Telstra MultiLine Powered by MOVIUS.
140 KB | PDF | This Service Schedule sets out the service description and terms that apply to Telstra MultiLine Powered by MOVIUS.
Click to download Telstra MultiLine powered by Movius Service Schedule
Telstra Calling for Microsoft Teams Service ScheduleThis Service Schedule sets out the service description and terms that apply to Telstra Calling for Microsoft Teams.
275 KB | pdf | This Service Schedule sets out the service description and terms that apply to Telstra Calling for Microsoft Teams.
Click to download Telstra Calling for Microsoft Teams Service Schedule
Cyber Detection and Response Service ScheduleThis Service Schedule sets out the Service Description and service levels that apply to the Cyber Detection and Response Service.
228 KB | pdf | This Service Schedule sets out the Service Description and service levels that apply to the Cyber Detection and Response Service.
Click to download Cyber Detection and Response Service Schedule

This website would like to use the following cookies: Adobe Analytics, Google Analytics and Oracle Eloqua, for web analytics purposes; as well as cookies that track and serve advertising campaigns. You do not need to accept these cookies to browse our site, but if you do they will remain active for the duration of your visit. You can delete cookies at any time using the clear cookies function in your browser. Find out more about how Telstra handles your personal information, by reading our Privacy Policy here and our cookie policy here.

To accept cookies from this site, please click 'Ok, I Accept'.