We have seen a massive upsurge in digitalisation efforts in the business world over the past year as organisations have looked to optimise business processes through technology and digitisation. Catalysed by the pandemic, this trend has resulted in widespread digital transformation across industries for organisations in the Asia Pacific region.
There is a surging need for both new projects (39%) and reviews for existing projects (37%) as a result of the pandemic.
77% of respondent decision makers have their DX strategies spurred by a desire of increase adaptability and to accelerate the speed of change within their organisation.
The top three cost management initiatives being pursued are:
o Investing in services to prevent IT downtime (58%)
o Streamlining technology solutions (57%)
o Exploring flexible financing options (49%)
With 46% of organisations planning to engage external expertise to help with ICT design and management, service providers will need to be prepared to deliver personalised and flexible IT solutions based on prevailing needs that can empower businesses in the future workplace.
6 in 10 organisations continue to plan for market expansion – either within APAC or globally – despite the disruption brought about by the pandemic. China (39%), Japan (32%) and Singapore (29%) are the top 3 markets identified for expansion.
Top ICT priorities that organisations plan to focus on following expansion to APAC markets include areas such as cloud infrastructure and services (41%), cybersecurity (39%), and enhanced remote working quality and uptime (35%).